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Can TQ Diamonds repair my watch?
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TQ Diamonds is an authorized retailer for every product we sell. Most watch manufacturers have a specific warranty process, that we adhere to, protecting your watch and your rights under your manufacturer’s warranty. If your watch was purchased at TQ Diamonds and has malfunctioned in the first 60 days, we will usually remove a watch from our extensive inventory and provide it to you as a replacement/ exchange – no charge – and we’ll handle the warranty process with the manufacturer.
We don't warranty or provide services like band adjustments, time re-setting, battery management, etc for any watches that were not purchased from TQ Diamonds.
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Can you repair my necklace or gold chain?
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Typically, yes – it will depend on the link and style.
We can usually repair several styles of clasps and jump rings as well.
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Can you size a ring?
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Yes, we perform all jewelry repairs on-site
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Do you offer a warranty on jewelry repairs?
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Yes! We offer a one (1) year warranty, from the date your item(s) is/ are repaired. We have a 99% success ratio the first time. We have successfully repaired thousands of pieces of fine jewelry for clients since 1987 with complete satisfaction and trust.
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Do you Rhodium plate jewelry?
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Yes. Fees vary depending on the jewelry item. Rhodium plating starts at $35 per item.
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Does TQ Diamonds set diamonds that were purchased elsewhere?
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Yes. If you have a heirloom or family diamond that you would like set in your engagement ring or wedding band, TQ Diamonds will inspect the stone to insure that it is in a quality diamond and in settable condition, i.e. – no cracks, chips, fractures, laser drilling, or fill material. If your diamond is deemed settable, we ask that you sign a waiver indicating that TQ Diamonds is not liable for damage that may occur to your stone while setting.
Setting fees for Round Brilliant diamonds in a tiffany style, prong setting (10K, 14K, 18K Gold or Platinum) starts at $2.00/ point
Setting fees for Princess Cut diamonds tiffany style, prong setting (10K, 14K, 18K Gold or Platinum) starts at $3.00/ point
Fees for Bezel sets and channel sets are additional.
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How long will it take to have my ring sized?
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Typically ring sizing is available in two - three days. All work is done in - house and your jewelry never leaves the store. Same day express service is available at an additional cost. If you have a designer engagement ring that requires resizing more than 1.00 size up or down, the designer may require TQ Diamonds to send the ring to them for resizing; if you purchased your ring at TQ Diamonds, there is no charger for this service. If you did not purchase your ring at TQ Diamonds, there will be a fee for resizing.
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How long will it take to repair my jewelry?
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Depending on your repair, we deliver 99.9% of our repairs before our “Promise Date” which is usually less than seven (7) business days from the day you drop your item off at TQ Diamonds.
Express service (less than 24 hours) and “While You Wait” service (30 minutes to 180 minutes) is available for an additional charge.
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How much does it cost to have a ring sized?
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Ring sizing costs vary according to the thickness of the band, kind of metal (10-14-18 karat or platinum), and how many gemstones are in the ring. Ring sizing begins at $50.00.
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Is laser welding stronger than soldering?
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Yes. Laser welds are 86% stronger than a traditional solder bond. This is because laser welding only uses pure gold, silver, platinum or titanium as filler metals, whereas solder uses nickel and copper. Oftentimes, because of the tendency to apply quick spot welds during manufacturing, the laser weld is even stronger than the original frame was!
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What is laser welding?
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Our laser welder can repair virtually any break on almost any type of metal, including Titanium.Using this new technology, solder and a torch are no longer needed - TQ Diamonds saves you time and money and protects your jewelry from being exposed to excessive amounts of heat and temperature.The Laser simply shoots a focused beam of light, which actually welds metal together producing little to no heat.A filler of gold, platinum, silver or titanium wire is then used to fill the break. Laser technology allows our highly trained laser technicians at TQ Diamonds to fix breaks that wouldn't be possible with torch heat or solder.
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Who performs my jewelry repair?
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Your repair will be completed by a trained and certified, TQ Diamonds goldsmith / platinumsmith.
TQ Diamonds does NOT send your fine jewelry out of the store to a sub-contractor or 3rd party contractor unless required under a designer or manufacturer’s warranty process*.
*If TQ Diamonds is required to send your jewelry to a designer or manufacturer to insure that your warranty remains valid, we will discuss this process and time frame with you when you drop your jewelry off for repair.
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Why does TQ Diamonds use a laser welder for jewelry repair and ring sizing?
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To save you money and protect your jewelry. A laser welding machine joins two metals together, not using heat, rather a focused light beam that melts a very small area of metal. The benefit of this process, is there is a very little amount of heat generated at the melt point, allowing our certified goldsmith to weld within 0.5mm to 1.00mm of the heat sensitive area without removing any stones. This process saves you money and protects your fine jewelry and stones from exposure to harmful, excessive heat.
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Will my jewelry repair be noticeable?
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No. Most of the time, our goldsmith / platinumsmith team are able to blend the repaired area to near perfection.