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FAQs for Ordering Online

Frequently Asked Questions (FAQ's)

Click on a topic and then a question to see the answer.

What are your hours?
Where are you located?
Are all jewelry repairs done in the store, or do you send them out?
Are you a chain store?
Do you buy jewelry?
Do you only sell diamonds, or do you sell other jewelry, too?
How much are you paying for scrap gold and platinum?
How much do diamonds cost?
What does TQ stand for?
What is your online return policy?
Can TQ Diamonds repair my watch?
Can you repair my necklace or gold chain?
Can you size a ring?
Do you offer a warranty on jewelry repairs?
Do you Rhodium plate jewelry?
Does TQ Diamonds set diamonds that were purchased elsewhere?
How long will it take to have my ring sized?
How long will it take to repair my jewelry?
How much does it cost to have a ring sized?
Is laser welding stronger than soldering?
What is laser welding?
Who performs my jewelry repair?
Why does TQ Diamonds use a laser welder for jewelry repair and ring sizing?
Will my jewelry repair be noticeable?
Can a jewelry store fix my glasses?
Can an optical store fix my glasses?
Can you fix eyeglasses with magnets for clip-ons?
Can you fix my eyeglasses?
Can you repair sunglasses?
Do I need to make an appointment to have my eyeglasses fixed?
Do you offer a warranty on laser welding eyeglasses?
How do I know if my frames are titanium?
How long will it take to laser weld/repair my eyeglasses?
How long will it take to repair my eyeglasses?
How much does it cost to repair eyeglasses?
I tried to repair my glasses with solder, but they broke again. Can they still be repaired?
I tried to repair my glasses with super glue, but they broke again. Can they still be repaired?
If I have a missing piece (like a nose pad or bow), can you replace it?
If my plastic frames are broken at the hinge, can they be repaired?
Is laser welding stronger than soldering?
Part of my frame is gold. Can they be repaired?
Should I send my glasses case along with my frames and lenses?
Should I send my lenses?
Someone told me that they could repair my titanium frames with a torch. Is that true?
Someone tried to fix my titanium frames with a torch and they broke. Can they still be repaired?
Will the repair be noticeable?
What is your online return policy?
I don't know her finger size, any recommendations?
How much does it cost to have my diamond set if I am ordering an engagement ring from TQ Diamonds?
I am providing the center diamond, how do I get it to TQ Diamonds?
I have a family heirloom that I would like to use in my engagement ring - is this okay?
I would like to purchase a specific diamond, can you research some options for me?
If I am providing the center diamond, what information do I provide to complete my order?
Is the center diamond included in your engagement rings pricing?
Do you ship internationally?
Do you ship to military addresses? AE, AA, AP, FPO, APO?
How much is shipping?
How often does TQ Diamonds ship orders?
Is my shipment insured against loss or damage?
Will TQ Diamonds ship to a different address than my credit card billing address?
Do I need a PayPal account to check out on your website?
Do you accept personal checks or bank wire for payment?
How do I know if you are processing my order?
If I am providing the center diamond, what information do I need to provide to complete my order?
What comes with my order?
Can you do jewelry appraisals?
Do you provide an appraisal with my engagement ring?
How long will an appraisal take?
How much does an appraisal cost?
Is my engagement ring warrantied?
Is TQ Diamonds certified to complete appraisals?
Do you provide a military discount?
Do you ship to military addresses? AE, AA, AP, FPO, APO?
Do you collect sales tax?