FAQs for Ordering Online

Frequently Asked Questions (FAQ's)

Click on a topic and then a question to see the answer.

We will return 100% of your purchase price if you return the unused, undamaged product and 100% of the undamaged original product packaging within fourteen days (14) from the date of purchase. Exceptions include all semi - custom order engagement rings, wedding rings, and/ or any jewelry that requires modification due to client's request.  

on Oct 3, 2022

Timothy Quigley, the owner's initials

on Oct 3, 2022

Diamond prices vary according to the four C's. The cut, color, clarity, and carat weight.

on Oct 3, 2022

The price varies based on the fluctuation in metal market prices and the cost of refining. Please bring the items in for a FREE Quote, NO Obligation

on Oct 3, 2022

We specialize in diamonds but we sell an array of fine jewelry products including engagement and wedding rings, colored gemstone jewelry, men's fashions and watches.

on Oct 3, 2022

Yes, we buy 10K, 14K & 18K gold, platinum, and diamonds in any condition. Schedule a Free evaluation appointment today with Jessica - [email protected] or Tim Quigley - [email protected]

on Oct 3, 2022

Yes, we have two Certified Gemologist Appraisers, two Graduate Gemologist on staff.  TQ Diamonds has found that clients may need an appraisal for many different reasons; insurance or an insurance update, estate purposes, intend to sell an item or piece(s) of jewelry, or general curiosity - please contact Timothy Quigley - [email protected] to discuss your specific needs and time frame

on Oct 3, 2022

TQ Diamonds is a local, family owned and operated jewelry store. We have been in business on the west side of Madison since 1987.

on Oct 3, 2022

All repairs are done in house. We have all the latest technology for repair and custom design including master goldsmith technicians.

on Oct 3, 2022

TQ Diamonds
7058 Mineral Point Rd
Madison, WI 53717
Located across from West Towne Mall on Mineral Point Rd between Noodles & Company and Chipotle
Get directions here

on Oct 3, 2022

Monday - Friday, 10:00 a.m.-6:00 p.m.
Saturday - 10:00 a.m.-5:00 p.m.
Sunday  - Noon- 5:00 p.m.
Hours may vary during the Holiday Season

on Oct 3, 2022

No. Most of the time, our goldsmith / platinumsmith team are able to blend the repaired area to near perfection.

on Oct 3, 2022

To save you money and protect your jewelry. A laser welding machine joins two metals together, not using heat, rather a focused light beam that melts a very small area of metal. The benefit of this process, is there is a very little amount of heat generated at the melt point, allowing our certified goldsmith to weld within 0.5mm to 1.00mm of the heat sensitive area without removing any stones. This process saves you money and protects your fine jewelry and stones from exposure to harmful, excessive heat.

on Oct 3, 2022

Your repair will be completed by a trained and certified, TQ Diamonds goldsmith / platinumsmith.

TQ Diamonds does NOT send your fine jewelry out of the store to a sub-contractor or 3rd party contractor unless required under a designer or manufacturer’s warranty process*.

*If TQ Diamonds is required to send your jewelry to a designer or manufacturer to insure that your warranty remains valid, we will discuss this process and time frame with you when you drop your jewelry off for repair.

on Oct 3, 2022

Our laser welder can repair virtually any break on almost any type of metal, including Titanium.Using this new technology, solder and a torch are no longer needed - TQ Diamonds saves you time and money and protects your jewelry from being exposed to excessive amounts of heat and temperature.The Laser simply shoots a focused beam of light, which actually welds metal together producing little to no heat.A filler of gold, platinum, silver or titanium wire is then used to fill the break. Laser technology allows our highly trained laser technicians at TQ Diamonds to fix breaks that wouldn't be possible with torch heat or solder.

on Oct 3, 2022

Yes. Laser welds are 86% stronger than a traditional solder bond. This is because laser welding only uses pure gold, silver, platinum or titanium as filler metals, whereas solder uses nickel and copper. Oftentimes, because of the tendency to apply quick spot welds during manufacturing, the laser weld is even stronger than the original frame was!

on Oct 3, 2022

Ring sizing costs vary according to the thickness of the band, kind of metal (10-14-18 karat or platinum), and how many gemstones are in the ring. Ring sizing begins at $50.00.

on Oct 3, 2022

Depending on your repair, we deliver 99.9% of our repairs before our “Promise Date” which is usually less than seven (7) business days from the day you drop your item off at TQ Diamonds.

Express service (less than 24 hours) and “While You Wait” service (30 minutes to 180 minutes) is available for an additional charge.

on Oct 3, 2022

Typically ring sizing is available in two - three days. All work is done in - house and your jewelry never leaves the store. Same day express service is available at an additional cost. If you have a designer engagement ring that requires resizing more than 1.00 size up or down, the designer may require TQ Diamonds to send the ring to them for resizing; if you purchased your ring at TQ Diamonds, there is no charger for this service.  If you did not purchase your ring at TQ Diamonds, there will be a fee for resizing.

on Oct 3, 2022

Yes. If you have a heirloom or family diamond that you would like set in your engagement ring or wedding band, TQ Diamonds will inspect the stone to insure that it is in a quality diamond and in settable condition, i.e. – no cracks, chips, fractures, laser drilling, or fill material. If your diamond is deemed settable, we ask that you sign a waiver indicating that TQ Diamonds is not liable for damage that may occur to your stone while setting.

Setting fees for Round Brilliant diamonds in a tiffany style, prong setting (10K, 14K, 18K Gold or Platinum) starts at $2.00/ point

Setting fees for Princess Cut diamonds tiffany style, prong setting (10K, 14K, 18K Gold or Platinum) starts at $3.00/ point

Fees for Bezel sets and channel sets are additional.

on Oct 3, 2022

Yes. Fees vary depending on the jewelry item. Rhodium plating starts at $35 per item.

on Oct 3, 2022

Yes! We offer a one (1) year warranty, from the date your item(s) is/ are repaired. We have a 99% success ratio the first time. We have successfully repaired thousands of pieces of fine jewelry for clients since 1987 with complete satisfaction and trust.

on Oct 3, 2022

Yes, we perform all jewelry repairs on-site

on Oct 3, 2022

Typically, yes – it will depend on the link and style.

We can usually repair several styles of clasps and jump rings as well.

on Oct 3, 2022

Lenses are made specifically for your frames. If you change their

TQ Diamonds is an authorized retailer for every product we sell. Most watch manufacturers have a specific warranty process, that we adhere to, protecting your watch and your rights under your manufacturer’s warranty. If your watch was purchased at TQ Diamonds and has malfunctioned in the first 60 days, we will usually remove a watch from our extensive inventory and provide it to you as a replacement/ exchange – no charge – and we’ll handle the warranty process with the manufacturer.

We don't warranty or provide services like band adjustments, time re-setting, battery management, etc for any watches that were not purchased from TQ Diamonds.

on Oct 3, 2022

No. Most of the time, aside from a very small area around the break of discoloration, the repair is unnoticeable.

on Oct 3, 2022

No, not usually. When fire is applied to titanium, the metal can become too brittle to repair.

on Oct 3, 2022

No. Oxygen in the flame corrodes and oxidizes the metal causing the titanium to become brittle. The only way to properly repair titanium or titanium alloy frames is with a laser welder in an oxygen free environment with the use of Argon gas.

on Oct 3, 2022

Yes. We need the lenses to properly align your frames. No reason to worry, we either will remove the lenses or protect the lenses before we laser weld your frames

on Oct 3, 2022

For the safety of your frames, it would be appreciated, but it's not necessary. Whether you're sending your case or not, please take care to wrap all items (especially your lenses!) in tissue, bubble wrap, or other packing materials so that nothing is damaged in transit.

on Oct 3, 2022

Yes. Laser welding allows us to join two different metals together, including gold.

on Oct 3, 2022

Yes. Laser welds are 86% stronger than a traditional solder bond. This is because laser welding only uses pure gold, silver, platinum or titanium as filler metals, whereas solder uses nickel and copper. Oftentimes, because of the tendency to apply quick spot welds during manufacturing, the laser weld is even stronger than the original frame was!

on Oct 3, 2022

Plastic frames often have metal hinges, and are usually able to be repaired.

on Oct 3, 2022

No. We do not have any pieces to supply. If you have the broken pieces, we can weld them!

on Oct 3, 2022

Yes. However, since we need to completely remove the contaminant before welding, there may be an additional charge.

on Oct 3, 2022

Yes. However, we need to spend extra time completely grinding off the solder from your frame, there may be an additional charge.

on Oct 3, 2022

A typical eyeglass repair is $45 and comes with a 30-day warranty.

on Oct 3, 2022

Eyeglasses are repaired usually while you wait within 30-45 minutes.

on Oct 3, 2022

If you visit our store, a repair typically takes 30 minutes. If you mail in your frames and we receive them by Noon, we will have them mailed out by 4pm the same day. We use USPS First Class Mail, which will typically arrive in 3-5 days, depending on where you are located. If you would like to upgrade to Priority (2-3 days) or Express Mail (1-day), you may do so for an additional charge.

on Oct 3, 2022

Most designer glasses are made from titanium alloys. If the frames are very light and thin, the odds are that they are titanium.

on Oct 3, 2022

Yes! We offer a 30-day warranty. We have a 99% success ratio the first time. We have successfully repaired thousands of eyeglass frames for clients just like you.

on Oct 3, 2022

No appointment is needed, just stop in.

on Oct 3, 2022

Yes. If they are metal frames or if the break is at a metal hinge.  

on Oct 3, 2022

Yes, we have a laser welder that can repair most metal eyeglass frames including titanium.

on Oct 3, 2022

Yes. Unlike torch heat, laser welding will not damage the magnets in your clip-ons.

on Oct 3, 2022

Most optical stores do not have the necessary technology to fix broken frames. They can bend twisted frames or reattach screws, but they do not have anything to fuse metal parts together. We get most of our in-store repair customers through optical shop referrals!

on Oct 3, 2022

Most jewelry stores don't own a laser welder because of the cost of the machine is over $30,000 or employ qualified Laser Technicians that will be skilled in fixing your glasses.

on Oct 3, 2022

We will return 100% of your purchase price if you return the unused, undamaged product and 100% of the undamaged, original product packaging within fourteen days (14) from the date of purchase. Exceptions include all semi - custom order engagement rings, wedding rings, and/ or any jewelry that requires modification due to client's request.  

on Oct 3, 2022

Ring Sizing guide 1

Ring Sizing guide 2

Ring Sizing guide 3

Ring Sizing guide 4

Getting her finger size and keeping it a secret - ADDITIONAL TIPS

Make an impression

If she’s in the habit of leaving any of her rings lying about, make an impression of one. A bar of soap, a piece of clay or even a piece of bread can be used to take a reliable measurement.

Put it in writing

Trace the inside of the ring on a piece of paper which TQ Diamonds can then use to determine an accurate measurement.

Try it on for size

Simpler still, just put one of her rings on your own finger. Push it down as far as it will go and then mark the spot with a pen. Then just show the marking to TQ Diamonds, we can measure the “mark” for you.

What are friends for?

A friend of your fiancé-to-be can assist you in this endeavor. It’s not uncommon for one friend to ask another for their ring size as a matter of curiosity. Just be sure you choose a friend who can keep a secret.

The real deal

If you can bring one of her rings to TQ Diamonds without arousing any suspicion, this is probably the safest course of action. Offer to take her jewelry to be cleaned and have TQ Diamonds measure her ring at the same time.

on Oct 3, 2022

Generally speaking, no. Most engagement rings like Verragio and Tacori are a semi-custom order using your diamond or a diamond that you have purchased from TQ Diamonds.  Some rings do include a center diamond, be sure to read the listing carefully or email us for clarification.

on Oct 3, 2022

If you are providing a diamond, we will need the exact dimensions of your diamond to order your semi-custom engagement ring. You will find these dimensions on your diamond certification or diamond appraisal.

on Oct 3, 2022

Diamond prices vary according to the four C's. The cut, color, clarity, and carat weight.  Let me know what you are looking for and we'll prepare some brilliant diamond options for you. Email Ted @ [email protected]  with your specific request.

on Oct 3, 2022

Yes. We will need the exact dimensions of your diamond before we can order your ring.

on Oct 3, 2022

Please send your diamond and certification (copy is sufficient) to:

TQD
7058 Mineral Point Road
Madison, WI 53717

via the USPS - INSURED AND REGISTERED and send us an email to confirm that you are sending it. Send your email to [email protected]  

on Oct 3, 2022

TQ Diamonds will set your diamond for no charge since you have trusted us to handle your engagement ring order. Diamond setting is valued at approximately $2.00 - $4.00/ point.

on Oct 3, 2022

Yes, however, if your shipping address differs from your billing address, please contact the institution that issued your credit card (call the customer service phone number on the back of your credit card) and add your shipping address as an alternate address on your account. If you do not list your shipping address as an alternate address with your credit card company, you can expect a delay in the shipment of your product. By taking time to complete this information with your credit card company, you help to ensure the security and protection of your personal information and prevent unauthorized use of credit card information.  If your billing and shipping address are different, you may receive a phone contact from TQ Diamonds to verify and process your order.

on Oct 3, 2022

We ship every day of the week except Sunday.

on Oct 3, 2022

Shipping to a United States Postal address is complimentary. International shipping is via USPS - Priority is usually $48.90 and Express is usually $59.90

on Oct 3, 2022

Yes. We specialize in helping those who serve the United States.

Following these steps will help:

  • For the City: Enter "APO,"FPO," or "DPO."
  • For the State: Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas (except Canada); and "AP" for recipients stationed in Asia or the Pacific.
  • For the Country: Always select "United States" from the drop-down regardless of where the recipient is stationed.
  • Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO, FPO, DPO addresses are sent via USPS. We estimate 6 to 7 business days for delivery once the order has been shipped; however, some destinations might take up to 21 days.

    on Oct 3, 2022

    Yes. We ship via the United States Postal Service. Priority is usually $48.90 US and Express is usually $59.90 US

    USPS Priority to Canada - $28.90 and USPS Express to Canada - $37.90

    on Oct 3, 2022

    Yes. Just give us a call @ 608-833-4500 to make arrangements

    on Oct 3, 2022

    No, but otherwise you would need a major credit card like Visa, Mastercard, American Express, or Discover.

    on Oct 3, 2022

    We only sell new and unused watches and jewelry. You will receive all orginal tags and packaging from the authentic, original manufacturer.

    on Oct 3, 2022

    If you are providing the center diamond, we will need the exact dimensions of your diamond. You will find these dimensions on your diamond certification or diamond appraisal.

    on Oct 3, 2022

    You will receive a confirmation email and a tracking number when your order is shipped.

    on Oct 3, 2022

    Yes, we have two Certified Gemologist Appraisers, two Graduate Gemologist on staff. TQ Diamonds is an American Gem Society Member since 1999.  Appraisals for items that were not purchased at TQ Diamonds that are required by a major insurance company for insurability or insurance updates, begin at $125 for the first items.  Express services are available, beginning at $200. Please contact Tim Quigley - [email protected] to discuss your specific needs and time frame.

    on Oct 3, 2022

    Yes. TQ Diamonds is an authorized retailer of every item that we sell online.  To receive full warranty on Tacori and Verragio engagement rings, your center diamond MUST be set by the respective manufacturer.  If you are providing a diamond for your engagement ring, you must provide it to TQ Diamonds so we can submit it to the respective manufacturer for installation.

    on Oct 3, 2022

    If your jewelry purchase is over $1000.00, your appraisal from TQ Diamonds is complimentary - no charge.  Appraisals for items that were not purchased at TQ Diamonds that are required by a major insurance company for insurability or insurance updates, begin at $125 for the first items.  Express services are available, beginning at $200. Please contact Timothy Quigley - [email protected]  to discuss your specific needs and time frame

    on Oct 3, 2022

    On average an in-depth, thorough appraisal will be completed within seven days. Rush service is available with "while you wait" - appointments for an additional fee; Appraisals for items that were not purchased at TQ Diamonds that are required by a major insurance company for insurability or insurance updates, begin at $125 for the first items.  Express services are available, beginning at $200. Please contact Timothy Quigley - [email protected]  to discuss your specific needs and time frame

    on Oct 3, 2022

    Yes. We provide a complimentary appraisal on any engagement ring and/ or diamond purchased from TQ Diamonds. If you provide a diamond for setting in an engagement ring that you have not purchased from TQ Diamonds, you will need to provide a copy of your diamond certification for us to include your diamond in the appraisal.

    on Oct 3, 2022

    Yes. We specialize in helping those who serve the United States.

    Following these steps will help:

  • For the City: Enter "APO,"FPO," or "DPO."
  • For the State: Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas (except Canada); and "AP" for recipients stationed in Asia or the Pacific.
  • For the Country: Always select "United States" from the drop-down regardless of where the recipient is stationed.
  • Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO, FPO, DPO addresses are sent via USPS. We estimate 6 to 7 business days for delivery once the order has been shipped; however, some destinations might take up to 21 days.

    on Oct 3, 2022

    Yes. Only if you are requesting to have your order shipped to a Wisconsin zip code or address. See sales tax policies here.

    on Oct 3, 2022