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FAQs for Ordering Online

Frequently Asked Questions (FAQ's)

Click on a topic and then a question to see the answer.

FAQ's
Jewelry Repair
Eyeglass Repair
Returns
Finger size
Diamonds
Shipping
Payment
Order
Appraisals
Military
Sales Tax

What are your hours?: Monday - Friday, 10:00 a.m.-8:00 p.m.
Saturday - 10:00 a.m.-5:00 p.m.
Sunday - Noon- 5:00 p.m.
Hours vary during the Holiday Season
Where are you located?: TQ Diamonds
7058 Mineral Point Rd
Madison, WI 53717
Located across from West Towne Mall on Mineral Point Rd between Noodles & Company and Vitamin Shoppe
Get directions here
Are all jewelry repairs done in the store, or do you send them out?: All repairs are done in house. We have all the latest technology for repair and custom design including master goldsmith technicians.
Are you a chain store?: TQ Diamonds is a local, family owned and operated jewelry store. We have been in business on the west side of Madison since 1987.
Do you buy jewelry?: Yes, we buy 10K, 14K & 18K gold, platinum, and diamonds in any condition. Schedule a Free evaluation appointment today with Mike - [email protected] or Kristyn - [email protected]
Do you only sell diamonds, or do you sell other jewelry, too?: We specialize in diamonds but we sell an array of fine jewelry products including engagement and wedding rings, colored gemstone jewelry, men's fashions and watches.
How much are you paying for scrap gold and platinum?: The price varies based on the fluctuation in metal market prices and the cost of refining. Please bring the items in for a FREE Quote, NO Obligation
How much do diamonds cost?: Diamond prices vary according to the four C's. The cut, color, clarity, and carat weight.
What does TQ stand for?: Timothy Quigley, the owner's initials
What is your online return policy?: We will return 100% of your purchase price if you return the unused, undamaged product and 100% of the undamaged, original product packaging within fourteen days (14) from the date of purchase. Exceptions include all semi - custom order engagement rings, wedding rings, and/ or any jewelry that requires modification due to client's request.

Can TQ Diamonds repair my watch?

TQ Diamonds is an authorized retailer for every product we sell. Most watch manufacturers have a specific warranty process, that we adhere to, protecting your watch and your rights under your manufacturer’s warranty. If your watch was purchased at TQ Diamonds and has malfunctioned in the first 60 days, we will usually remove a watch from our extensive inventory and provide it to you as a replacement/ exchange – no charge – and we’ll handle the warranty process with the manufacturer.

We don't warranty or provide services like band adjustments, time re-setting, battery management, etc for any watches that were not purchased from TQ Diamonds.

Can you repair my necklace or gold chain?

Typically, yes – it will depend on the link and style.

We can usually repair several styles of clasps and jump rings as well.

Can you size a ring?

Yes, we perform all jewelry repairs on-site

Do you offer a warranty on jewelry repairs?

Yes! We offer a one (1) year warranty, from the date your item(s) is/ are repaired. We have a 99% success ratio the first time. We have successfully repaired thousands of pieces of fine jewelry for clients since 1987 with complete satisfaction and trust.

Do you Rhodium plate jewelry?

Yes. Fees vary depending on the jewelry item. Rhodium plating starts at $35 per item.

Does TQ Diamonds set diamonds that were purchased elsewhere?

Yes. If you have a heirloom or family diamond that you would like set in your engagement ring or wedding band, TQ Diamonds will inspect the stone to insure that it is in a quality diamond and in settable condition, i.e. – no cracks, chips, fractures, laser drilling, or fill material. If your diamond is deemed settable, we ask that you sign a waiver indicating that TQ Diamonds is not liable for damage that may occur to your stone while setting.

Setting fees for Round Brilliant diamonds in a tiffany style, prong setting (10K, 14K, 18K Gold or Platinum) starts at $1.25/ point

Setting fees for Princess Cut diamonds tiffany style, prong setting (10K, 14K, 18K Gold or Platinum) starts at $2.00/ point

Fees for Bezel sets and channel sets are additional.

How long will it take to have my ring sized?

Typically ring sizing is available in two - three days. All work is done in - house and your jewelry never leaves the store. Same day express service is available at an additional cost. If you have a designer engagement ring that requires resizing more than 1.00 size up or down, the designer may require TQ Diamonds to send the ring to them for resizing; if you purchased your ring at TQ Diamonds, there is no charger for this service. If you did not purchase your ring at TQ Diamonds, there will be a fee for resizing.

How long will it take to repair my jewelry?

Depending on your repair, we deliver 99.9% of our repairs before our “Promise Date” which is usually less than seven (7) business days from the day you drop your item off at TQ Diamonds.

Express service (less than 24 hours) and “While You Wait” service (30 minutes to 180 minutes) is available for an additional charge.

How much does it cost to have a ring sized?

Ring sizing costs vary according to the thickness of the band, kind of metal (10-14-18 karat or platinum), and how many gemstones are in the ring. Ring sizing begins at $32.00.

Is laser welding stronger than soldering?

Yes. Laser welds are 86% stronger than a traditional solder bond. This is because laser welding only uses pure gold, silver, platinum or titanium as filler metals, whereas solder uses nickel and copper. Oftentimes, because of the tendency to apply quick spot welds during manufacturing, the laser weld is even stronger than the original frame was!

What is laser welding?

Our laser welder can repair virtually any break on almost any type of metal, including Titanium.Using this new technology, solder and a torch are no longer needed - TQ Diamonds saves you time and money and protects your jewelry from being exposed to excessive amounts of heat and temperature.The Laser simply shoots a focused beam of light, which actually welds metal together producing little to no heat.A filler of gold, platinum, silver or titanium wire is then used to fill the break. Laser technology allows our highly trained laser technicians at TQ Diamonds to fix breaks that wouldn't be possible with torch heat or solder.

Who performs my jewelry repair?

Your repair will be completed by a trained and certified, TQ Diamonds goldsmith / platinumsmith.

TQ Diamonds does NOT send your fine jewelry out of the store to a sub-contractor or 3^rd party contractor unless required under a designer or manufacturer’s warranty process*.

*If TQ Diamonds is required to send your jewelry to a designer or manufacturer to insure that your warranty remains valid, we will discuss this process and time frame with you when you drop your jewelry off for repair.

Why does TQ Diamonds use a laser welder for jewelry repair and ring sizing?

To save you money and protect your jewelry. A laser welding machine joins two metals together, not using heat, rather a focused light beam that melts a very small area of metal. The benefit of this process, is there is a very little amount of heat generated at the melt point, allowing our certified goldsmith to weld within 0.5mm to 1.00mm of the heat sensitive area without removing any stones. This process saves you money and protects your fine jewelry and stones from exposure to harmful, excessive heat.

Will my jewelry repair be noticeable?

No. Most of the time, our goldsmith / platinumsmith team are able to blend the repaired area to near perfection.

Can a jewelry store fix my glasses?: Most jewelry stores don't own a laser welder because of the cost of the machine is over $30,000 or employ qualified Laser Technicians that will be skilled in fixing your glasses.
Can an optical store fix my glasses?: Most optical stores do not have the necessary technology to fix broken frames. They can bend twisted frames or reattach screws, but they do not have anything to fuse metal parts together. We get most of our in-store repair customers through optical shop referrals!
Can you fix eyeglasses with magnets for clip-ons?: Yes. Unlike torch heat, laser welding will not damage the magnets in your clip-ons.
Can you fix my eyeglasses?: Yes, we have a laser welder that can repair most metal eyeglass frames including titanium.
Can you repair sunglasses?: Yes. If they are metal frames or if the break is at a metal hinge.
Do I need to make an appointment to have my eyeglasses fixed?: No appointment is needed, just stop in.
Do you offer a warranty on laser welding eyeglasses?: Yes! We offer a 30-day warranty. We have a 99% success ratio the first time. We have successfully repaired thousands of eyeglass frames for clients just like you.
How do I know if my frames are titanium?: Most designer glasses are made from titanium alloys. If the frames are very light and thin, the odds are that they are titanium.
How long will it take to laser weld/repair my eyeglasses?: If you visit our store, a repair typically takes 30 minutes. If you mail in your frames and we receive them by Noon, we will have them mailed out by 4pm the same day. We use USPS First Class Mail, which will typically arrive in 3-5 days, depending on where you are located. If you would like to upgrade to Priority (2-3 days) or Express Mail (1-day), you may do so for an additional charge.
How long will it take to repair my eyeglasses?: Eyeglasses are repaired usually while you wait within 30-45 minutes.
How much does it cost to repair eyeglasses?: A typical eyeglass repair is $45 and comes with a 30-day warranty.
I tried to repair my glasses with solder, but they broke again. Can they still be repaired?: Yes. However, we need to spend extra time completely grinding off the solder from your frame, there may be an additional charge.
I tried to repair my glasses with super glue, but they broke again. Can they still be repaired?: Yes. However, since we need to completely remove the contaminant before welding, there may be an additional charge.
If I have a missing piece (like a nose pad or bow), can you replace it?: No. We do not have any pieces to supply. If you have the broken pieces, we can weld them!
If my plastic frames are broken at the hinge, can they be repaired?: Plastic frames often have metal hinges, and are usually able to be repaired.
Is laser welding stronger than soldering?: Yes. Laser welds are 86% stronger than a traditional solder bond. This is because laser welding only uses pure gold, silver, platinum or titanium as filler metals, whereas solder uses nickel and copper. Oftentimes, because of the tendency to apply quick spot welds during manufacturing, the laser weld is even stronger than the original frame was!
Part of my frame is gold. Can they be repaired?: Yes. Laser welding allows us to join two different metals together, including gold.
Should I send my glasses case along with my frames and lenses?: For the safety of your frames, it would be appreciated, but it's not necessary. Whether you're sending your case or not, please take care to wrap all items (especially your lenses!) in tissue, bubble wrap, or other packing materials so that nothing is damaged in transit.
Should I send my lenses?: Yes. We need the lenses to properly align your frames. No reason to worry, we either will remove the lenses or protect the lenses before we laser weld your frames
Someone told me that they could repair my titanium frames with a torch. Is that true?: No. Oxygen in the flame corrodes and oxidizes the metal causing the titanium to become brittle. The only way to properly repair titanium or titanium alloy frames is with a laser welder in an oxygen free environment with the use of Argon gas.
Someone tried to fix my titanium frames with a torch and they broke. Can they still be repaired?: No, not usually. When fire is applied to titanium, the metal can become too brittle to repair.
Will the repair be noticeable?: No. Most of the time, aside from a very small area around the break of discoloration, the repair is unnoticeable.

What is your online return policy?: We will return 100% of your purchase price if you return the unused, undamaged product and 100% of the undamaged, original product packaging within fourteen days (14) from the date of purchase. Exceptions include all semi - custom order engagement rings, wedding rings, and/ or any jewelry that requires modification due to client's request.

I don't know her finger size, any recommendations?

Ring Sizing guide 1

Getting her finger size and keeping it a secret - ADDITIONAL TIPS

Make an impression

If she’s in the habit of leaving any of her rings lying about, make an impression of one. A bar of soap, a piece of clay or even a piece of bread can be used to take a reliable measurement.

Put it in writing

Trace the inside of the ring on a piece of paper which TQ Diamonds can then use to determine an accurate measurement.

Try it on for size

Simpler still, just put one of her rings on your own finger. Push it down as far as it will go and then mark the spot with a pen. Then just show the marking to TQ Diamonds, we can measure the “mark” for you.

What are friends for?

A friend of your fiancé-to-be can assist you in this endeavor. It’s not uncommon for one friend to ask another for their ring size as a matter of curiosity. Just be sure you choose a friend who can keep a secret.

The real deal

If you can bring one of her rings to TQ Diamonds without arousing any suspicion, this is probably the safest course of action. Offer to take her jewelry to be cleaned and have TQ Diamonds measure her ring at the same time.

How much does it cost to have my diamond set if I am ordering an engagement ring from TQ Diamonds?

TQ Diamonds will set your diamond for no charge since you have trusted us to handle your engagement ring order. Diamond setting is valued at approximately $1.00-$2.00/ point.

I am providing the center diamond, how do I get it to TQ Diamonds?

Please send your diamond and certification (copy is sufficient) to:
TQD
7058 Mineral Point Road
Madison, WI 53717

via the USPS - INSURED AND REGISTERED and send us an email to confirm that you are sending it. Send your email to [email protected]

I have a family heirloom that I would like to use in my engagement ring - is this okay?

Yes. We will need the exact dimensions of your diamond before we can order your ring.

I would like to purchase a specific diamond, can you research some options for me?

Diamond prices vary according to the four C's. The cut, color, clarity, and carat weight. Let me know what you are looking for and we'll prepare some brilliant diamond options for you. Email Ted @ [email protected] with your specific request.

If I am providing the center diamond, what information do I provide to complete my order?

If you are providing a diamond, we will need the exact dimensions of your diamond to order your semi-custom engagement ring. You will find these dimensions on your diamond certification or diamond appraisal.

Is the center diamond included in your engagement rings pricing?

Generally speaking, no. Most engagement rings like Verragio and Tacori are a semi-custom order using your diamond or a diamond that you have purchased from TQ Diamonds. Some rings do include a center diamond, be sure to read the listing carefully or email us for clarification.

Do you ship internationally?

Yes. We ship via the United States Postal Service. Priority is usually $48.90 US and Express is usually $59.90 US

USPS Priority to Canada - $28.90 and USPS Express to Canada - $37.90

Do you ship to military addresses? AE, AA, AP, FPO, APO?

Yes. We specialize in helping those who serve the United States.

Following these steps will help:

For the City: Enter "APO,"FPO," or "DPO."

For the State: Enter the two-letter code for the region where the recipient is stationed. Typically, but not always, the code is "AE" for recipients stationed in Europe, Canada, Africa, or the Middle East; "AA" for recipients stationed in the Americas (except Canada); and "AP" for recipients stationed in Asia or the Pacific.

For the Country: Always select "United States" from the drop-down regardless of where the recipient is stationed.

Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO, FPO, DPO addresses are sent via USPS. We estimate 6 to 7 business days for delivery once the order has been shipped; however, some destinations might take up to 21 days.

How much is shipping?

Shipping to a United States Postal address is complimentary. International shipping is via USPS - Priority is usually $48.90 and Express is usually $59.90

How often does TQ Diamonds ship orders?

We ship every day of the week except Sunday.

Is my shipment insured against loss or damage?

Yes

Will TQ Diamonds ship to a different address than my credit card billing address?

Yes, however, if your shipping address differs from your billing address, please contact the institution that issued your credit card (call the customer service phone number on the back of your credit card) and add your shipping address as an alternate address on your account. If you do not list your shipping address as an alternate address with your credit card company, you can expect a delay in the shipment of your product. By taking time to complete this information with your credit card company, you help to ensure the security and protection of your personal information and prevent unauthorized use of credit card information. If your billing and shipping address are different, you may receive a phone contact from TQ Diamonds to verify and process your order.

Do I need a PayPal account to check out on your website?: No, but otherwise you would need a major credit card like Visa, Mastercard, American Express, or Discover.
Do you accept personal checks or bank wire for payment?: Yes. Just give us a call @ 608-833-4500 to make arrangements

How do I know if you are processing my order?: You will receive a confirmation email and a tracking number when your order is shipped.
If I am providing the center diamond, what information do I need to provide to complete my order?: If you are providing the center diamond, we will need the exact dimensions of your diamond. You will find these dimensions on your diamond certification or diamond appraisal.
What comes with my order?: We only sell new and unused watches and jewelry. You will receive all orginal tags and packaging from the authentic, original manufacturer.

Can you do jewelry appraisals?: Yes, we have three (3) Certified Gemologist Appraisers, three Graduate Gemologist and a Certified Gemologist on staff. TQ Diamonds has found that clients may need an appraisal for many different reasons; insurance or an insurance update, estate purposes, intend to sell an item or piece(s) of jewelry, or general curiosity - please contact Kristyn - [email protected] to discuss your specific needs and time frame
Do you provide an appraisal with my engagement ring?: Yes. We provide a complimentary appraisal on any engagement ring and/ or diamond purchased from TQ Diamonds. If you provide a diamond for setting in an engagement ring that you have not purchased from TQ Diamonds, you will need to provide a copy of your diamond certification for us to include your diamond in the appraisal.
How long will an appraisal take?: On average an in-depth, thorough appraisal will be completed within seven days. Rush service is available with "while you wait" - appointments for an additional fee; Appraisals for items that were not purchased at TQ Diamonds that are required by a major insurance company for insurability or insurance updates, begin at $85 for the first items. Express services are available, beginning at $150. Please contact Kristyn - [email protected] to discuss your specific needs and time frame
How much does an appraisal cost?: If your jewelry purchase is over $1000.00, your appraisal from TQ Diamonds is complimentary - no charge. Appraisals for items that were not purchased at TQ Diamonds that are required by a major insurance company for insurability or insurance updates, begin at $85 for the first items. Express services are available, beginning at $150. Please contact Kristyn - [email protected] to discuss your specific needs and time frame
Is my engagement ring warrantied?: Yes. TQ Diamonds is an authorized retailer of every item that we sell online. To receive full warranty on Tacori and Verragio engagement rings, your center diamond MUST be set by the respective manufacturer. If you are providing a diamond for your engagement ring, you must provide it to TQ Diamonds so we can submit it to the respective manufacturer for installation.
Is TQ Diamonds certified to complete appraisals?: Yes, we have two Certified Gemologist Appraisers, three Graduate Gemologist and a Certified Gemologist on staff. TQ Diamonds is an American Gem Society Member since 1999. Appraisals for items that were not purchased at TQ Diamonds that are required by a major insurance company for insurability or insurance updates, begin at $85 for the first items. Express services are available, beginning at $150. Please contact Kristyn - [email protected] to discuss your specific needs and time frame.

Do you provide a military discount?

Yes. Click here for more information on our military discounts.

Do you ship to military addresses? AE, AA, AP, FPO, APO?

Yes. We specialize in helping those who serve the United States.

Following these steps will help:

For the City: Enter "APO,"FPO," or "DPO."

For the Country: Always select "United States" from the drop-down regardless of where the recipient is stationed.

Do you collect sales tax?: Yes. Only if you are requesting to have your order shipped to a Wisconsin zip code or address. See sales tax policies here.

FAQs for Ordering Online

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