Terms and Conditions

Last Updated: February 19, 2025

1. Agreement to Terms

By accessing or using www.tqdiamonds.com (the “Website”), you agree to be bound by these Terms and Conditions (“Terms”). If you disagree with any part of these Terms, please discontinue use of the Website immediately.

2. Definitions

• “TQ Diamonds,” “Company,” “we,” “us,” or “our” refers to TQ Diamonds, Inc.
• “You” or “User” refers to the individual or entity using the Website.
• “Products” refers to jewelry, diamonds, watches, and related items sold on or through the Website (including any digital certificates if offered).
• “Services” refers to any services made available by TQ Diamonds, such as custom design, appraisals, or future digital offerings (like NFTs or blockchain-based records).

3. Products and Services

3.1 Product Information

• All descriptions, images, and prices are subject to change without notice.
• Colors may vary based on device display settings.
• Product certificates (official documents attesting to a diamond’s characteristics) are provided by recognized laboratories.
• Prices are stated in U.S. dollars (USD) unless otherwise indicated.

3.2 Product Availability

• All Products are subject to availability; certain items may be one-of-a-kind.
• We reserve the right to modify or discontinue any Product without prior notice.
• Quantities may be limited to ensure fair access for all customers.

4. Orders and Payments

4.1 Order Acceptance

• All orders are subject to acceptance and availability.
• We reserve the right to refuse or cancel any order, even after an order confirmation email is sent, if we identify an error or suspect fraud.

4.2 Payments

• We accept major credit cards and other stated payment methods (including any future payment methods we announce).
• Payment is required in full at the time of purchase unless otherwise agreed upon in writing.
• Taxes and fees are included or excluded as noted at checkout.

4.3 Security

• We use Advanced Encryption Standard (AES) with a 256-bit key, an industry-standard encryption technology that scrambles your data, to protect your payment information.
• We do not store your full payment details on our servers once your transaction is complete.

5. Shipping and Delivery

5.1 Shipping Methods

• Products are shipped fully insured (meaning the package is protected against loss/damage) and typically require a signature upon delivery.
• International shipments may incur import duties or customs fees, which are the responsibility of the recipient.

5.2 Delivery Times

• Estimated delivery dates are provided as a guideline and are not guaranteed.
• Delays caused by factors outside our control (known as “force majeure,” meaning unavoidable circumstances like natural disasters or strikes) are not our liability.

6. Returns and Refunds

6.1 Return Policy

• You have 30 days from the date of delivery to return eligible items.
• Returned items must be in original, unworn condition with all documentation (e.g., diamond certificates).
• Custom or personalized items are non-returnable (these items are made specifically for you and thus cannot be resold).

6.2 Refund Process

• Once we receive and inspect your return, refunds are typically processed within 14 business days.
• Original shipping costs are non-refundable.
• Return shipping costs are your responsibility, unless the return is due to our error.

7. Intellectual Property

• All content on the Website (text, images, logos, videos, etc.) is owned by or licensed to TQ Diamonds and is protected by copyright law (legal protection for creative works).
• You may view and download content for personal use only; any other use (like copying or distributing) requires our prior written permission.
• Trademarks (brand names, logos) on this Website belong to TQ Diamonds or its licensors and cannot be used without permission.

8. User-Generated Content

• If we allow product reviews, comments, or other user submissions, you agree not to post unlawful, harmful, or infringing material.
• By submitting content, you grant us a non-exclusive, royalty-free license (permission) to use, modify, and display your submission for promotional purposes.
• We reserve the right to remove any user content that violates these Terms or is otherwise inappropriate.

9. Linked Sites and Third-Party Content

• The Website may link to external sites (“Linked Sites”) for your convenience.
• We do not endorse or control these Linked Sites and cannot be responsible for their content or data practices.
• You access Linked Sites at your own risk (meaning you should review their policies before using those sites).

10. Privacy Policy

• Please review our Privacy Policy for information on how we collect, use, share, and safeguard your information.
• By using our Website, you acknowledge that you have read and agree to our Privacy Policy.

11. Warranty and Disclaimers

11.1 Product Warranty

• Some Products carry a manufacturer’s warranty.
• Natural variations in gemstones and metals are not considered defects.
• Any unauthorized alteration (changing or modifying the piece) may void the product warranty.

11.2 Website Disclaimer

• We provide the Website and its content “as is” (meaning without any warranties, express or implied).
• We cannot guarantee uninterrupted or error-free operation of the Website or that it is free of harmful components (like viruses).
• Some jurisdictions do not allow certain warranty limitations, so these exclusions may not apply in their entirety to you.

12. Limitation of Liability

• Under no circumstances shall we be liable for indirect, incidental, or consequential damages arising out of your use or inability to use the Website or Products.
• Our total liability to you for any claim related to a Product or Service shall not exceed the amount you paid for that Product or Service.
• These limitations apply to the fullest extent permissible by law.

13. Indemnification

You agree to indemnify (reimburse for damages), defend, and hold harmless TQ Diamonds and its affiliates from any claim or demand, including attorney’s fees, made by a third party due to or arising out of your breach of these Terms or your violation of any law or the rights of another.

14. International Users

• The Website is controlled and operated from our offices in the State of Wisconsin, USA.
• If you access the Website from outside the U.S., you do so on your own initiative and are responsible for compliance with local laws.
• We do not guarantee the content on the Website is suitable or available in locations outside the U.S.

15. Changes to Terms

• We reserve the right to modify these Terms at any time.
• Updates become effective immediately upon posting the revised Terms on the Website.
• Continued use of the Website after changes indicates your acceptance of the revised Terms.

16. Governing Law

• These Terms are governed by the laws of the State of Wisconsin.
• Any dispute arising out of these Terms or your use of the Website shall be resolved exclusively in the state or federal courts located in Dane County, Wisconsin.
• If any part of these Terms is deemed invalid, the remaining sections remain in effect.

17. California Residents

• In compliance with California Civil Code Section 1789.3, you may reach us with any inquiries or complaints at:
• • TQ Diamonds, Inc.
  • 7058 Mineral Point Rd, Madison, WI 53717
  • Phone: (608) 833-4500
  • Email: [email protected]
• Charges for Products and Services: All prices for products and services are displayed clearly before checkout, inclusive of all required fees (excluding government-imposed taxes and optional shipping/handling)
• How to Submit Complaints or Inquiries:
• • If you have a complaint or require further information regarding the use of this website, you may contact TQ Diamonds' Customer Service Department at [email protected] or call us at (608) 833-4500. We aim to respond to all inquiries within five (5) business days.
  • If your complaint remains unresolved, you may contact The Complaint Assistance Unit of the California Department of Consumer Affairs at:
  • • Address: 400 R Street, Suite 3090, Sacramento, CA 95814
    • Phone: (800) 952-5210
    • Website: www.dca.ca.gov

18. Termination

• We reserve the right to suspend or terminate your access to the Website at any time, with or without cause.
• Upon termination, any provisions meant to survive (like Limitation of Liability) shall remain in full force.

19. Contact Information

If you have questions about these Terms or our Products and Services, please contact us at:

TQ Diamonds, Inc.
7058 Mineral Point Rd, Madison, WI 53717
Phone: (608) 833-4500
Email: [email protected]